99xo5 Privacy Policy

1 Data We Collect

99xo5 collects personal data from you at various points during your use of the platform. We only collect information that is necessary for the purposes described in this Privacy Policy, and we handle all data in accordance with reasonable data protection standards applicable to our operations serving players in Bangladesh.

Information You Provide Directly

When you register an account, make a deposit, contact support, or otherwise interact with 99xo5, you may provide the following categories of personal data:

• Identity data: Full legal name, date of birth, gender, and nationality as provided during registration or KYC verification;
• Contact data: Email address, mobile phone number, and residential address (city/district level, e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi);
• Account credentials: Username and encrypted password;
• Financial data: bKash wallet number, Nagad account number, Rocket mobile banking details, bank account information (where applicable), and transaction history;
• Verification documents: Scanned copies or photographs of government-issued ID (National ID card, passport, or driving licence) and proof of address submitted during KYC;
• Communications data: Records of your correspondence with our support team via live chat, WhatsApp, or email.

Information Collected Automatically

When you access and use the 99xo5 platform, certain technical data is collected automatically by our systems:

• Device and browser data: IP address, device type (mobile, tablet, desktop), operating system, browser type and version;
• Usage data: Pages visited, games played, session duration, clickstream data, bet history, and game preferences;
• Location data: Country and city-level location inferred from your IP address — we do not collect precise GPS coordinates;
• Cookie and tracking data: Data collected via cookies and similar technologies as described in the Cookies section below.

2 How We Use Your Data

99xo5 processes your personal data only for specific, legitimate purposes. We do not sell your personal data to any third party. The table below summarises the primary purposes for which we use the data we collect:

Purpose	Data Categories Used	Legal Basis
Account registration and management	Identity, contact, credentials	Contract performance
Identity verification (KYC)	Identity, verification documents	Legal obligation / contract
Processing deposits and withdrawals	Financial data, identity	Contract performance
Fraud prevention and security monitoring	Device data, usage data, financial data	Legitimate interest
Responsible gaming monitoring	Usage data, financial data, account data	Legal obligation / legitimate interest
Customer support	Identity, contact, communications data	Contract performance
Promotional communications (opt-in only)	Contact data, usage preferences	Consent
Platform improvement and analytics	Usage data, device data (anonymised)	Legitimate interest

Marketing Communications

99xo5 will only send you promotional emails, SMS notifications, or WhatsApp messages regarding bonuses, seasonal offers (such as Eid promotions, Pohela Boishakh specials, or BPL season offers), or new game launches if you have explicitly opted in to receive such communications during registration or via your account settings. You may withdraw your marketing consent at any time by updating your notification preferences in your account dashboard or by contacting our support team at [email protected].

Please note that even if you opt out of marketing communications, we may still contact you with transactional messages directly related to your account — such as deposit confirmations, withdrawal notifications, security alerts, and KYC request emails.

3 Data Sharing & Third Parties

99xo5 does not sell, rent, or trade your personal data. We may share your information with carefully selected third parties only where it is necessary to deliver our services, comply with legal requirements, or protect the integrity of the platform.

Categories of Third Parties

• Payment processors: We share necessary financial and identity data with payment service providers including bKash, Nagad, Rocket, Upay, and partner banks (Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank) solely to process your deposits and withdrawals securely;
• Game and technology providers: Game studios and platform technology vendors (such as Pragmatic Play, Evolution Gaming, Spribe, NetEnt, Microgaming, and Ezugi) may receive limited technical session data necessary to deliver their games within the 99xo5 environment. These providers operate under their own privacy and security standards;
• Identity verification services: Third-party KYC providers may process copies of your identity documents to verify your identity on our behalf. These providers are contractually bound to process your data only for verification purposes;
• Analytics providers: Anonymised or aggregated usage data may be shared with analytics platforms to help us understand how players interact with the platform. No individually identifiable data is shared for analytics purposes;
• Legal and regulatory authorities: We may disclose your personal data to law enforcement agencies, financial intelligence units, or other competent authorities where required by applicable law, court order, or where we reasonably believe disclosure is necessary to prevent fraud or protect the safety of users.

4 Cookies & Tracking

99xo5 uses cookies and similar tracking technologies (such as web beacons and local storage) to operate and improve the platform. Cookies are small text files placed on your device when you visit the 99xo5 website. They help us keep you logged in, remember your preferences, detect suspicious activity, and understand how different areas of the platform are used.

Types of Cookies We Use

• Strictly necessary cookies: These are essential for the platform to function. They manage your login session, maintain your wallet balance display, and enable core navigation. These cookies cannot be disabled without breaking core platform functionality;
• Performance and analytics cookies: These cookies collect anonymised data about how players use the platform — for example, which games are most visited, how long sessions last, and which pages generate the most support queries. This data is used solely to improve the platform;
• Functional cookies: These remember your preferences such as language settings, notification preferences, and display options so you do not have to re-set them on each visit;
• Security cookies: These help us identify and flag unusual account activity, including logins from unrecognised devices or locations, protecting your account from unauthorised access.

You can manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will impair your ability to use the 99xo5 platform, including logging in and accessing your account balance.

5 Data Retention

99xo5 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and operational obligations. The following general retention guidelines apply:

• Active account data: Retained for the full duration of your account's active status on the platform;
• Transaction and financial records: Retained for a minimum of 5 years from the date of each transaction, in line with standard financial record-keeping practices;
• KYC verification documents: Retained for a minimum of 5 years from the date of submission or account closure, whichever is later;
• Support communications: Retained for 2 years from the date of each interaction;
• Usage and analytics data: Retained in anonymised or aggregated form for up to 3 years for platform improvement purposes;
• Closed or suspended accounts: Core account and transaction records are retained for at least 5 years following closure to satisfy anti-fraud, anti-money laundering, and dispute resolution requirements.

Once data is no longer required for any legitimate purpose, it is securely deleted or irreversibly anonymised using industry-standard data destruction procedures.

6 Your Privacy Rights

As a player on the 99xo5 platform, you hold meaningful rights over your personal data. We are committed to honouring these rights promptly and without undue barriers. You may exercise any of the following rights by contacting our data support team at [email protected]:

• Right of access: You may request a copy of the personal data we hold about you, including the categories of data, the purposes for which it is processed, and any third parties with whom it has been shared;
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. For name or date of birth corrections, we may require supporting documentation;
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent (where consent is the legal basis), or where processing is unlawful. Note that this right is subject to our legal obligations to retain certain data (e.g., transaction records);
• Right to restrict processing: In certain circumstances, you may ask us to temporarily halt the processing of your data — for example, while you contest its accuracy;
• Right to data portability: Where data is processed on the basis of your consent or a contract with you, you may request that we provide your data in a structured, commonly used, machine-readable format;
• Right to withdraw consent: Where we process your data based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal;
• Right to object: You may object to processing based on legitimate interest, including for direct marketing purposes. Upon receiving a valid objection, we will cease the relevant processing unless we can demonstrate compelling legitimate grounds that override your interests.

We aim to respond to all privacy rights requests within 14 calendar days. In complex cases, we may extend this period by a further 14 days, in which case we will notify you of the extension and the reason for it. We may need to verify your identity before fulfilling a data access or deletion request to ensure we do not inadvertently disclose data to an unauthorised party.

7 Data Security

The security of your personal data is a priority for 99xo5. We implement a layered combination of technical and organisational security measures designed to protect your data against unauthorised access, alteration, disclosure, or destruction.

Technical Safeguards

• 256-bit SSL/TLS encryption: All data transmitted between your browser or device and the 99xo5 platform is encrypted in transit using industry-standard SSL/TLS protocols, preventing interception;
• Encrypted data storage: Sensitive data including passwords, financial account details, and KYC documents is stored using strong encryption at rest;
• Secure access controls: Access to player data within the 99xo5 organisation is restricted on a strict need-to-know basis. Staff members with access to sensitive data undergo background checks and receive regular data security training;
• Anomaly detection: Our security systems monitor for unusual login patterns, suspicious transaction behaviour, and other indicators of account compromise or fraud in real time;
• Regular security reviews: Our platform and infrastructure undergo periodic security assessments to identify and remediate potential vulnerabilities.

Your Role in Account Security

While we take extensive measures on our end, account security is a shared responsibility. We strongly encourage all 99xo5 players to use a strong, unique password for their account, avoid sharing login credentials with anyone, and contact us immediately at [email protected] if they suspect their account has been accessed without their authorisation. 99xo5 will never ask you for your password via email, live chat, or any other communication channel.

8 Policy Updates & Contact

99xo5 reviews this Privacy Policy periodically and may update it to reflect changes in our data practices, platform features, or applicable legal requirements. When material changes are made, we will notify registered players via email or through an on-screen notification displayed at login before the updated policy takes effect. The effective date at the top of this document will be updated accordingly.

We encourage you to review this Privacy Policy each time you visit the 99xo5 platform. Continued use of the platform after any policy update constitutes your acknowledgement of the revised terms.

Contact Our Data Team

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 99xo5 handles your personal data, please contact our support team using the details below. All privacy queries are handled in Bangladesh Standard Time (UTC+6) with a target first response time of 24 hours on business days.

• Email: [email protected]
• Live Chat: Available 24/7 via the platform
• WhatsApp: Available 08:00–00:00 BST

This Privacy Policy should be read alongside our Terms & Conditions and Responsible Gaming policy, which together form the full agreement governing your use of the 99xo5 platform.