Responsible Gaming
at 99xo5

1 Our Commitment to Responsible Gaming

At 99xo5, responsible gaming is not a box we tick — it is a foundational principle that shapes how we design the platform, how we interact with players, and how we respond when things go wrong. We are committed to providing a safe, fair, and transparent gambling environment for every adult player across Bangladesh, from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, and beyond.

We recognise that the vast majority of our players enjoy cricket betting, live casino games, and slots purely as entertainment. However, we also know that for a small number of people, gambling can develop into a serious problem. Our responsible gaming programme is designed to give every player the information, tools, and support they need to keep their gambling experience positive — and to exit safely if it ever stops being so.

The 99xo5 responsible gaming framework covers four core pillars: prevention (age verification and onboarding checks), control tools (deposit limits, spending caps, session reminders, and time-outs), self-exclusion (temporary and permanent account suspension), and support (guidance on recognising problem gambling and connecting with help). Every player has access to all of these tools at any time, free of charge, with no waiting period.

2 Age Restriction & Verification

The 99xo5 platform is strictly for adults aged 18 and above. We operate a zero-tolerance policy on underage gambling and take all reasonable steps to prevent anyone under the age of 18 from registering, depositing, or playing on our platform.

Registration Controls

During registration, all applicants are required to declare their date of birth and confirm that they are 18 years of age or older. This declaration forms part of the binding agreement between the player and 99xo5. Providing a false date of birth to gain access to the platform is a breach of our Terms & Conditions and will result in immediate account suspension and forfeiture of any balances held.

Know Your Customer (KYC) Verification

99xo5 reserves the right to request identity verification documents from any player at any stage of their membership. During a KYC check, players may be asked to submit a copy of their National ID card (NID), passport, or other government-issued photo identification. Age verification is a mandatory component of this process. Accounts that cannot be verified as belonging to an adult aged 18 or older will be suspended pending investigation.

Protecting Minors

If you share a device with younger family members, we strongly recommend using device-level parental controls and keeping your 99xo5 login credentials private. Never share your username, password, or bKash/Nagad wallet details with anyone else. If you believe a minor has accessed your 99xo5 account, contact our support team immediately at [email protected] so we can investigate and take appropriate protective action.

3 Deposit & Spending Limits

One of the most effective ways to keep your gambling within a budget you are comfortable with is to set deposit and spending limits before you start playing. 99xo5 provides a suite of financial control tools that you can configure directly from your account settings.

How to Set Your Limits

Deposit and loss limits can be set or adjusted in the Responsible Gaming section of your account dashboard, accessible after logging in. Reducing an existing limit takes effect immediately. Increasing a limit or removing one entirely is subject to a mandatory 7-day cooling-off period — this delay is intentional and designed to prevent impulsive decisions made during a losing session.

We encourage all new players to set at least a monthly deposit limit before making their first deposit. Even a generous limit provides a meaningful safety net that is far easier to maintain than no limit at all.

4 Time-Out & Cooling-Off Periods

Sometimes you need a short break from gambling — not because there is a problem, but simply because life gets busy, your budget has run its course for the week, or you want to step back and reassess. 99xo5's time-out feature gives you a fast, friction-free way to pause your account for a defined period without permanently closing it.

Available Time-Out Durations

You can activate a time-out for any of the following periods directly from your account settings:

• 24 hours — a single-day pause for an immediate break;
• 3 days — a short cooling-off window after an intense session;
• 7 days — a week-long pause to reset your habits;
• 30 days — a month away to take stock of your gambling behaviour;
• Custom duration — specify any number of days up to 180 days via the support team.

What Happens During a Time-Out

While your time-out is active, you will not be able to log in to your 99xo5 account, make deposits, place bets, or participate in any games. Pending withdrawals will continue to be processed normally. Marketing communications will be suspended for the duration of your time-out. The time-out cannot be cancelled early — once activated, it runs for its full intended duration.

Session Time Reminders

In addition to time-out periods, 99xo5 can send you session duration reminders. Once enabled, you will receive an on-screen notification after every 60, 90, or 120 minutes of continuous play (your choice), reminding you how long you have been playing and prompting you to take a break. These reminders are available in your account settings under the Responsible Gaming tab.

5 Self-Exclusion

Self-exclusion is the strongest protective measure available at 99xo5. It is designed for players who feel that gambling is no longer something they can control and who want to permanently or indefinitely remove access to their account. We take self-exclusion requests with the utmost seriousness and process them without delay.

Types of Self-Exclusion

• 6-month exclusion: Your account is suspended for a minimum of six months. You cannot request reinstatement before this period expires;
• 1-year exclusion: Account suspended for twelve months with the same reinstatement restrictions;
• 5-year exclusion: An extended exclusion for players who want a long-term barrier;
• Permanent exclusion: Your account is permanently closed. This action cannot be reversed. Any remaining balance at the time of permanent exclusion will be returned via your registered payment method (bKash, Nagad, Rocket, or bank transfer).

How to Request Self-Exclusion

To request self-exclusion, contact our support team via live chat or email at [email protected] and state clearly that you wish to self-exclude along with your preferred exclusion duration. Our team will process your request within a maximum of 24 hours and confirm via email once the exclusion is active. If you wish to self-exclude immediately and urgently, inform the live chat agent — urgent self-exclusion requests are prioritised and activated within 1 hour.

After Self-Exclusion

During a self-exclusion period, 99xo5 will make every reasonable effort to ensure you do not receive any promotional or marketing communications. You will not be able to create a new account using the same personal details (name, NID number, phone number, or email address) during the exclusion period. Attempting to circumvent a self-exclusion by creating a new account is a breach of our Terms & Conditions.

6 Signs of Problem Gambling

Problem gambling can develop gradually, and many people do not recognise the warning signs until they are already significantly affected. The following self-check questions are adapted from widely used screening tools. If you answer "yes" to several of these questions, it may be worth speaking to someone about your gambling habits.

Recognising a problem is a sign of strength, not weakness. If any of these signs resonate with you, please reach out to us or to one of the support organisations listed in the section below. You do not need to be in a full-blown crisis to seek help — early intervention is far more effective than waiting until things become unmanageable.

7 Getting Help & Support

99xo5 encourages any player who feels their gambling is becoming problematic to reach out for support — whether through our own team or through specialist external resources. There is no stigma in asking for help. Our support staff are trained to handle responsible gaming conversations with discretion, empathy, and zero judgement.

Contact 99xo5 Support

Our responsible gaming support team is available around the clock to assist with limit settings, time-outs, self-exclusion requests, or simply to talk through concerns. All responsible gaming contacts are treated as strictly confidential.

Responsible Gambling Resources

While 99xo5 provides in-platform tools and support, we also recognise that independent professional guidance can be invaluable. Players in Bangladesh who feel they need external help with gambling-related issues are encouraged to seek assistance from qualified counselling services, mental health professionals, or community support organisations operating in their area. Talking to a trusted family member, doctor, or community leader is always a valid and meaningful first step.

For players experiencing financial difficulties related to gambling, speaking with a financial counsellor or a bank representative about debt management options (available through institutions such as BRAC Bank, Dutch-Bangla Bank, or Islami Bank) may also provide meaningful relief and a path forward.

8 Safer Gambling Tips

Most 99xo5 players gamble responsibly and within their means. The following practical guidelines are shared not as a warning, but as a positive framework for keeping the experience enjoyable over the long term.

• Set a budget before you start: Decide in advance how much you are comfortable spending during a session and treat that amount like the cost of any other entertainment — a cinema ticket, a meal out. Once it is gone, the session is over;
• Never chase losses: A losing streak is a normal part of gambling. Increasing your bets or depositing more to try to recover losses rarely works and almost always makes things worse. Walk away and return another day;
• Treat winnings as a bonus, not income: Gambling should never be relied on as a source of income or a way to pay bills. Winnings are a pleasant surprise, not a financial plan;
• Take regular breaks: Step away from the screen every hour. Use session reminders in your account settings to get a prompt. A clear head makes for better decisions;
• Balance gambling with other activities: Keep cricket betting, slots, and live casino games as one part of a varied leisure life that includes time with family and friends, physical activity, and other interests;
• Avoid gambling when upset or tired: Emotional states — stress after work, arguments at home, fatigue — can impair judgement and lead to poor betting decisions. Log off and come back when you are in a better frame of mind;
• Do not gamble under the influence: Alcohol or other substances that impair judgement should not be combined with gambling. They lower inhibitions and can lead to larger, riskier bets than you would otherwise make;
• Use the tools available to you: Deposit limits, time-outs, session reminders, and self-exclusion are there precisely to be used. Setting a limit is not admitting a problem — it is smart, proactive self-management.